Run telehealth visits patients can join in one tap
August 23, 2026
Telehealth is built into Rafanest — no separate app, no third-party account, no meeting link to hunt down. Video visits are included starting on the Professional plan, and Premium adds optional recording with an AI-written visit summary that lands right in the chart.
Turn any service into a video visit
Telehealth is set per service. Mark a service as remote (or hybrid) and every appointment booked for it becomes a video visit automatically — no toggling at booking time.
Secure video, built in
Video runs on Rafanest's own built-in video, not a third-party meeting link — so there's no separate account to connect and no vendor outside our HIPAA agreement handling the call. Mark a service remote and it's ready to go.
Patients join in one tap
The join link is emailed to the patient the moment they book.
No app to install and no account to create — they click and they're in.
The room opens shortly before the start, so no one's left waiting at a dead link.
Private by design, recording optional
Each visit gets its own protected link. By default nothing is recorded — the conversation stays between you and your patient. On the Premium plan, you can turn on recording for a specific visit with the patient's consent; Rafanest transcribes it and writes an AI-drafted visit summary into their chart, ready for you to review.
Mix in-person and remote freely
Offer the same service in person and online, or keep separate remote-only services. Patients pick what suits them, and your whole calendar stays in one place.
Video visits start on the Professional plan — upgrade in a few clicks from your billing settings.