Treatment cards, prepaid session packages
November 7, 2026
A treatment card is a package of sessions a patient pays for up front, usually at a better rate than paying session by session. It is part of the Professional plan and up.
Setting up a card type
Open Treatment cards and create a card type with a name, a number of sessions and a price, for example ten sessions at a package rate.
Getting a card to a patient
You can issue a card to a patient yourself from their record, or let them buy one from the patient portal, from the payment step while booking, or from a payment link you send them. However it is bought, payment runs through your connected Stripe account.
How a session is used
When you book or approve an appointment for a service the card covers, RafaNest deducts one session from the balance automatically, and the change is logged in the card's history, so there is nothing to track by hand.
Cancellations
A visit cancelled inside your refund window returns the session to the card instead of charging the patient a visit they never had, following the same rules set out in your booking and cancellation settings.
What the patient sees
A patient can see their remaining balance on each card from their own portal, so there is no need to ask you how many sessions are left.
Treatment cards suit a practice that wants patients committing to a course of care up front, in physical therapy, acupuncture or a weekly therapy block alike.