Terms of Service
1. Acceptance
By creating an account you agree to these Terms of Service. If you do not agree, do not use the service.
2. The service
Rafanest lets you book and manage appointments, complete intake forms, view your records, and (where your clinic enables it) pay for treatments and join video visits. The service is provided by the clinic you book with; Rafanest provides the software.
3. Your account
You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. Tell us promptly if you suspect unauthorized use of your account.
4. Bookings and cancellations
Booking an appointment is a commitment to attend. Cancelling or rescheduling is subject to your clinic’s policy, shown when you book. Missing an appointment without notice may incur a charge set by your clinic.
5. Payments
When your clinic takes online payments, they are processed by a PCI-DSS-certified payment processor. Card details are never stored on our servers. Refunds follow your clinic’s policy.
6. Your health information
Your protected health information is handled under HIPAA and our Notice of Privacy Practices. Your clinic is the covered entity responsible for your care; Rafanest acts as its business associate.
7. Acceptable use
Use the service only for lawful purposes and only to manage your own care (or that of someone you are authorized to act for). Do not attempt to access other patients’ information or disrupt the service.
8. Liability
The service is provided “as is.” It is not a substitute for professional medical advice, and your clinic is responsible for the care it provides. To the maximum extent permitted by law, our liability is limited.
9. Changes & contact
We may update these terms; the current version is always available here. Questions? Contact your clinic, or email support@rafanest.com.