Terms of Service
1. Acceptance
By creating an account you agree to these Terms of Service. If you do not agree, do not use the service.
1a. Eligibility
You must be at least 18 years old to create an account. If you book or manage care for a minor or for another person, you confirm that you are their parent, legal guardian, or otherwise authorized to act for them and to provide their information.
2. The service
RafaNest lets you book and manage appointments, complete intake forms, view your records, and (where your clinic enables it) pay for treatments and join video visits. The service is provided by the clinic you book with; RafaNest provides the software.
3. Your account
You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. Tell us promptly if you suspect unauthorized use of your account.
4. Bookings and cancellations
Booking an appointment is a commitment to attend. Cancelling or rescheduling is subject to your clinic’s policy, shown when you book. Missing an appointment without notice may incur a charge set by your clinic.
5. Payments
When your clinic takes online payments, they are processed by a PCI-DSS-certified payment processor. Card details are never stored on our servers. Refunds follow your clinic’s policy.
5a. Text messages
If you provide a mobile number, you consent to receive appointment-related text messages (such as confirmations and reminders) from your clinic through RafaNest. Message and data rates may apply. Reply STOP at any time to opt out of texts; opting out may affect appointment reminders.
6. Your health information
Your protected health information is handled under HIPAA and our Notice of Privacy Practices. Your clinic is the covered entity responsible for your care; RafaNest acts as its business associate.
7. Acceptable use
Use the service only for lawful purposes and only to manage your own care (or that of someone you are authorized to act for). Do not attempt to access other patients’ information or disrupt the service.
8. Electronic communications
You consent to receive communications, notices, and disclosures from us electronically, and you agree that electronic delivery has the same legal effect as a paper copy under the E-SIGN Act.
9. Liability
The service is provided “as is.” It is not a substitute for professional medical advice, and your clinic is responsible for the care it provides. To the maximum extent permitted by law, our aggregate liability to you is limited to US $100, and we are not liable for indirect, incidental, or consequential damages.
10. Governing law & disputes
These terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles. Any dispute will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its consumer arbitration rules; to the extent permitted by law, you and RafaNest each waive any right to a jury trial and to participate in a class or representative action. Either you or RafaNest may instead bring an individual dispute in small-claims court in place of arbitration, if the dispute qualifies for that court under its own jurisdictional rules.
10a. Opting out of arbitration
You may opt out of the arbitration requirement in Section 10 by notifying us in writing within 30 days of the date you first agreed to these terms. You can do this from your account settings, or by emailing support@rafanest.com with your name and the email address on your account. Opting out does not affect any other part of these terms, and you will not be charged a fee or otherwise penalized for opting out.
11. Changes & contact
We may update these terms; the current version is always available here. Questions? Contact your clinic, or email support@rafanest.com.
Effective September 19, 2026.